Shipping Policy and FAQs

How much is shipping? Where do you ship? Do you provide tracking?
We offer FREE global shipping (however we do not accept orders from or ship to India) on all of our items with tracking sent to the email provided at checkout upon shipment. After receiving your tracking number please give it a few days to sync up and show. Your order may be subject to customs charges which are separate from our shipment/out of our control and are charged by your postal system. Please contact your local post office for customs rate estimates, and let us know if you need any assistance using our Contact form in our Help Booth!

How long will my order take to arrive?
Your order may take anywhere to about 20-50 days from ordering to arrive, sometimes a little less or more depending. Just message us via the CONTACT US form or email us at admin@starlightfair.com for any concerns or inquiries regarding shipment/your order and we will get back to you as soon as possible!

My tracking number isn't showing information! What is happening?
When your item arrives in your destination country, sometimes it may take a while to sync up again also, but after a while it should track as per normal!

What currency is my order processed in? Can I view the site in a different currency?
All orders are processed in USD, using the latest exchange rates, and you may select your viewed currency on the website by using our currency dropdown bar.

Do you offer order cancellations?
We do not offer order cancellations so please ensure your order is correct before you submit it.

Customs info?
For certain countries you may have to pay custom fees or duties for your order, please do check with your postal office for more information and estimates.

Where do you ship from?
Our collections are shipped from our valued design partners in China!

Do you ship to US Protectorates, APO, FPO, or PO boxes?
Currently we do not ship to any US Protectorates, APO, FPO, or PO boxes.

Can I ship my item faster for extra?
Email us at admin@starlightfair.com. We must first let you know if your order has Speedy Delivery available. If possible and for the quickest response, please make the title of your email: SPEEDY DELIVERY REQUEST

In the email please include this form:

Store name: 
Item names in order for Speedy Delivery:
Email as it will show on order:
Name as it will show on order:

We will then message you back with a shipping estimation and instructions on how to complete your purchase. It is generally between $20-30 per item to reduce shipment time by 1-2 weeks.